Talk to us

Email. One inbox. A person writes back.

No phone line, no chatbot, no ticket number in a shared queue. Everything comes to hello@noramyx.com — the form below lands in the same place.

How this works

Three steps. One inbox.

  1. 1

    Write to us

    Form below, or straight to hello@noramyx.com. Whichever's easier.

  2. 2

    We read it the same day

    Monday to Friday. Weekends we're off — the inbox reopens Monday.

  3. 3

    A reply, usually within a day

    One or two working days at the outside. Written by a person, not a script.

No phone maze. No ticket number. Same inbox either way.

The form

Tell us what's going on.

We'll only reply here. No newsletters unless you ask.
Helps us find you faster if it's about a delivery or a bottle.
Breed, age, how long you've been giving the drops, anything you're seeing. The more you write, the better we can answer.

We read every one. If you're mid-course on the ninety-day guarantee and something's not right, tell us — we'd rather hear it than not.

A few things worth saying

Any last questions?

How long until I hear back?

One working day, usually. Two at the outside. We don't answer at weekends — the inbox goes quiet Friday evening and opens again Monday.

Can I ring you?

No phone line, sorry. It's a small team and we'd rather give you a proper written answer than a rushed one on a call.

Something's wrong with my order.

Write in with the order number and what's happened. We'll sort it — replacement, refund, or reroute — same day if we see it before mid-afternoon UK time.

A few weeks in and I'm not sure yet.

That's normal, and we'd like to hear from you. Most of what we see happens between weeks four and eight. Tell us where you are and we'll say honestly what we'd expect next.

I want to cancel or change a subscription.

You can do it yourself in your account, or email us and we'll do it for you. No hoops, no retention script.

I want a refund inside the ninety days.

Email us. No returning part-used bottles, no form, no explaining yourself. One claim per household, first order.

Still easier to just email us.

Written by a person. Answered the same day, usually.

Email hello@noramyx.com
  • Replies within 1–2 working days
  • 90-day money back
  • A person, not a script